Find quick answers to your questions below…
Pricing and Billing
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- Do I have to pay sales tax on my purchase?
- When will my credit card be charged?
- What are my payment choices?
- When will my order ship and
what are my shipping charges?
- What is the return policy?
- Has my order shipped?
- How do I change quantities or
cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- When will my backorder arrive?
- Can I place my order by phone?
- Problem placing an order on our website?
- Did not receive your shipping notification or order confirmation?
- Are you unable to track your shipment
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
If for any reason you are not completely satisfied, you can simply return the unused portion in the original container within 60 days of receiving your order, and we will refund you 100% of the product purchase price. A maximum of one unit of a product can be used/opened and the remaining bottles returned are to be sealed and un-tampered in order to receive a full refund. Original shipping and return shipping fees are not included in the refund and are the responsibility of the purchaser. Re-orders represent satisfaction. No refunds will be applied once a re-order has been placed.